Bets.io Customer Support: Email, Bet Disputes and Complaints

Bets.io answers all questions by email at [email protected], whether they are about a settled bet, a payment or your account.

How to reach us

Write to [email protected]; the same address appears as Email Support in the bets.io footer. Send your message from the email on your account and give your full name, so we can identify you quickly.

Questions about a bet

If you think a bet was settled incorrectly, tell us within 3 days of its settlement: claims after that are not accepted. Include the bet details and the time, and for a disputed result, documents from the official governing body of the sport. Results announced by other bookmakers or information sites are not an official source for us.

Payments and account matters

• Missing deposit: send the method, amount, time and, for crypto, the transaction hash; limits are on our payments page.
• Verification: questions about the requested documents, listed on our registration page.
• Bonus problems: a code that did not apply or a free bet you cannot find; see our bonuses page.
• Technical refunds: within 24 hours of the transaction concerned.
• Self-exclusion: a request for a break; more on our responsible gambling page.

Filing a complaint

1. Put Complaint in the subject line.
2. State your first name, surname and telephone number.
3. Describe the issue in detail and add the relevant dates and times.

We aim to acknowledge within 24 hours and explain the next steps. Unresolved cases are escalated internally, and you receive a written final response with the outcome and the reasons as soon as reasonably practicable, at the latest within eight weeks. Complaints are handled in English and only for the account holder.

Privacy requests

The Data Protection Officer is reached at [email protected] too. Ask us to confirm or correct your data, explain how it is used, or stop direct marketing. Short answers to common questions are on our FAQ page.

Beware of impersonators

Real support writes from @bets.io and never asks for your password or for payment to a wallet outside the bets.io cashier. Our official channels are listed on our about page, and installing the genuine web app is explained on our app page.

Support FAQ